These are CARTISAN DESIGN’s (“Cartisan Design", "Karton Republic", "we" or "our") overall Return, Shipping & Warranty Guidelines applicable only to products purchased directly from www.kartonrepublic.com. All returns must meet the overall guidelines in order for the individual return policy to apply.
We proudly provide fully ONE YEAR manufacturer warranty to all of our products. Any missing or damage part of the product we are more than happy to ship our new replacement parts to our customer with extremely low cost. Part(s) may take up to 45 days to arrive due to the cause of shipping and preparation.
For items that you would like to return, you must contact customer service WITHIN 7 DAYS OF YOUR DELIVERY. All returns must be in the ORIGINAL CONDITION and PACKAGING, UNOPENED and UNINSTALLED, including ALL original materials supplied with the item, and not customized item(s)/special order for the warehouse to accept the item back. We will get a return authorization for you to include with your returned item and let you know the address where it should be returned. Please do not return anything without speaking to customer service. If something is returned to the incorrect address or without return authorization from our customer service, unfortunately, we won’t be able to issue a refund for that item.
There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by our warehouse.
When you receive your order, please check all the condition for the pallets. If your order is received damaged or missing any components, please sign the note on the Receive Sheet and report to our company. We will be able to get you the replacement parts that are needed. You have 48-HOUR to report all the damaged or missing any components. If that time is over, the claim channel for damaged will be closed. If you decide to return your entire order, it would be treated as a regular return and you would be responsible for the return shipping and a 25% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had).
Products that are received by CARTISAN DESIGN in any of the following conditions are not eligible for refund or replacement and may be rejected:
- Any product not purchased from www.kartonrepublic.com
- Any product that does not exhibit the described reason for the return
- Any product with missing parts, physical damaged, customized, altered in any way, or being installed
With no minimum quantity on orders per product, you are able to customize one container load that best fits your needs. A selection of Vanities, Faucets, Bathtubs, Bathroom Accessories and Shower Sets to complete a minimum of a 20′ Container. Our mixed container policy, gives our customers the opportunity to purchase a large selection of products directly from our distribution warehouses or manufacturing plant, with a lower investment.